Privacy Policy

Desh Ki Mamta is a technology intermediary and aggregator. We only connect customers with independent service providers, vendors and operators. We do not provide the services ourselves and are not responsible for individual service execution, traffic or road incidents, loss or damage, or any third-party action.

All service providers must maintain valid KYC with a government photo ID, current vehicle documents (Insurance, PUC certificate and Road Tax), a valid driving licence, and an FSSAI registration or licence for any food work. Missing or expired documents remove a provider from search.

Desh Ki Mamta (“we”, “us”) operates a mobility, logistics, machinery rental, manpower, roadside assistance and insurance-vault platform for customers and service providers across India.

This policy explains what personal data we collect, why we collect it, and the choices you have.

Account data: name, mobile number, preferred language, role (customer, driver, vendor or fleet owner) and vendor code.

KYC data: Aadhaar / driving licence / RC reference numbers, uploaded document images and your verification selfie. These are used only to verify identity and to display a verification badge.

Booking data: pick-up and drop locations, service type, fare estimates, ride status, ratings and reviews.

Device permissions: precise location (live tracking, nearby providers, route safety and SOS), camera (KYC documents and hands-free selfie), microphone (voice booking and voice SOS) and phone (dialling emergency or provider numbers). Each permission is requested only when you use the related feature.

Technical data: device model, app version, crash logs and basic usage events used to keep the app stable.

To create and secure your account, verify KYC, match bookings with nearby drivers, vendors, helpers and mechanics, distribute leads to fleet owners, calculate fares and earnings, send document and policy expiry reminders, and enable safety features such as live route sharing and SOS alerts.

We do not sell your personal data and we do not use your KYC documents or selfie for advertising.

Limited data is shared with the counterparty of a booking (for example, a driver sees your first name, pick-up point and masked contact) and with service providers who help us operate the platform, such as hosting, maps, messaging and payment partners.

We may disclose data where required by Indian law or to protect the safety of users during an emergency.

Data is stored on secured servers with access controls and encryption in transit. KYC documents are retained for as long as your account is active and for the period required by applicable regulations, then deleted.

No method of transmission or storage is completely secure, but we work continuously to protect your information.

You can review or correct your profile in the app, revoke camera, microphone or location permissions from your device settings, and request a copy or deletion of your account data.

To delete your account and associated KYC data, write to us at the address below. We complete verified deletion requests within 30 days.

Desh Ki Mamta is not intended for users under 18. We do not knowingly collect data from children.

We may update this policy as features change. Material changes will be announced in the app before they take effect.

Grievance Officer, Desh Ki Mamta — support@deshkimamta.app

We respond to privacy requests within 30 days of receipt.